Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you don’t like a bottle that you buy for any reason we will credit you for the full amount for that particular bottle. If you have bought a case or more of a particular wine, then we will refund all of that wine, including delivery, as soon as we have collected the rest of the wine from you, provided, of course, you have only opened ONE bottle of the wine.

You will need to provide proof of purchase.

To start a return, you can contact us at enquiries@flintvineyard.com. Please note that returns will need to be sent to the following address: Flint Vineyard, Middle Road, Earsham, NR35 2AH.

You can always contact us for any return question at enquiries@flintvineyard.com.

 

Tours

Tour and lunch bookings are non-refundable. Bookings are transferable up to 10 days before the date of your visit. Within 10 days of your visit, bookings are non-transferable, although you can reassign your booking to another person if you are unable to attend.

Vouchers are non-refundable and non-transferable, but come with no expiry date so can be used at any date in the future. Voucher codes must, wherever possible, be redeemed at the checkout on our website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@flintvineyard.com.