1. VERIFICATION OF AGE
Flint Vineyard does not sell alcohol to persons under the age of 18. By using this site you confirm that you are over the age of 18. By purchasing wine from Flint Vineyard you are confirming that the person receiving the shipment of wine is over the age of 18.
2. RESPONSIBLE DRINKING
Alcohol should be consumed in moderation. Alcohol consumption may cause health problems. Women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.
For more information see www.drinkaware.co.uk.
3. ONLINE PURCHASES
3.1 QUALITY COMMITMENT
If you don’t like a bottle that you buy for any reason we will credit you for the full amount for that particular bottle. If you have bought a case or more of a particular wine, then we will refund all of that wine, including delivery, as soon as we have collected the rest of the wine from you, provided, of course, you have only opened ONE bottle of the wine.
3.2 PRICES & PAYMENT
All prices are quoted in pounds sterling. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional and will be added to your bill before you confirm your order.
The cost of delivery quoted includes delivery by courier to GB Mainland addresses (excluding Scottish Highlands). For other destinations a surcharge will apply. Standard delivery charges are £5.00 for orders under £90 and free for orders greater than £90.
All wines or goods ordered remain the property of Flint Vineyard until payment is received in full.
3.4 TAX CHARGES
The prices shown on our website are all inclusive of VAT.
We have a no quibble policy towards breakages. Please check your order upon delivery and let us know within 24 hours by email or telephone of any breakages. We will happily replace any broken bottles or refund you the cost of the damaged bottle.
3.6 ORDER REFUNDS & CANCELLATIONS
You have the right to cancel your order within fourteen days of receipt of the goods. If you do cancel your order, you will have your payment returned and should arrange for the goods to be sent back to us at your own cost.
We ask that customers make cancellations to tour or lunch bookings within 28 days of the booking date to allow us time to re-advertise the slot to others.
All refunds will be settled within 30 days of the request.
4. TOUR BOOKING CANCELLATION POLICY
Tour and lunch bookings are non-refundable. Bookings are transferable up to 7 days before the date of your visit. Within 7 days of your visit, bookings are non-transferable, although you can reassign your booking to another person if you are unable to attend.
4.1 TOUR GIFT VOUCHERS
Vouchers are non-refundable and non-transferable, but come with no expiry date so can be used at any date in the future. Voucher codes must, wherever possible, be redeemed at the checkout on our website.
5. VENN CLUB
5.1. DURATION OF MEMBERSHIP
Membership begins the date your first payment is received by Flint Vineyard and last for 12 months.
5.2 TOURS & TASTINGS
The 4 complimentary tours places may be taken at any time in the year but must be pre-booked in advance.
5.3 RECOMMEND A FRIEND
The percentage discount for recommending a friend applies when a friend you have recommended pays for an annual Venn Club membership within the 12 month period of your own Venn Club subscription. The discount is applied to your membership subscription cost for the following year.
The shipment dates given for your annual wine allocation are given to the best of our knowledge at the time of writing. We reserve the right to change dates if we deem it necessary.
Flint Vineyard reserves the right to modify our terms and conditions without notice to you. If you continue to use this website after any changes, this constitutes your agreement to any such changes.
All content, including graphics, logos, text, images and other features on this website, and their associated copyrights and trademarks and other intellectual property are owned by Flint Vineyard.
6. PRIVACY NOTICE
We only collect contact details from our customers in order to process payments, fulfil orders, and send email communications.
We will never pass on data we possess to a third party, unless it is necessary to do so to fulfil your order (e.g. courier companies for delivery purposes). Any email communications will only be sent if you have given prior consent to allow us to do so and we will keep a record of how and when this consent was given.
You have the right to ask us at any time for a summary of the personal data we hold for you. You can request that we delete any of your personal data at any time by emailing us or using the unsubscribe button at the bottom of our email communications.
We promise to comply with any requests relating to your personal data within one month of receiving your request.
We do not store customer’s credit card details, however receipts relating to online purchases and credit card sales will be kept for up to 6 years in to comply with business tax reporting requirements.
Personal contact data (email addresses) provided for the purpose of receiving email communications, will be kept until such time as you request to be removed from the mailing list, at which point we shall delete all records of your details.
You have a right to complain to the ICO if you are unhappy with the way we handle your data.
In the event of a data breech, if your data has been affected, we promise to inform you within 72 hours, before informing the authorities.
All data is collected lawfully and maintained in accordance with the Data Protection Act 2018.
7. REGISTERED COMPANY DETAILS
Flint Vineyard is a trading name of Flint & Vine Ltd, Camphill Farm, Middle Road, Earsham, Bungay NR35 2AH
Registered company no. 09647448
VAT no. GB 232319926